What can we help you with?
What are my delivery options and how much will it cost?
Standard delivery is FREE for orders totalling R850 or more. You can view all our delivery options here to find out how much it costs and how long each option takes, please take note that outlying areas in South Africa may have a delayed delivery times.
When will my order be delivered?
We’ll deliver your order by the Estimated Delivery Date provided in your Checkout page or Payment Confirmation email. You can also track your delivery at any time by selecting the Order Number from your Order History on your Account profile here. This is the most current tracking information we have for your order. If this date changes, we’ll let you know straight away by email or SMS.
Can I change my delivery address after I have ordered?
It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout. To change your delivery address permanently for future orders, you can update your Address Book under your Customer Information in your Account profile here.
What happens if a product is missing from my shipment/delivery?
You will need to submit a request by completing the form below and providing us with your order number. Confirm which item is missing in your shipment received. One of our friendly online shopping assistants will contact you and assist you ASAP.
Can I reschedule my delivery?
Your order will arrive by the estimated delivery date provided in your payment confirmation email and we will send you an SMS on the date of delivery so you know when to expect our Courier. If you have received your SMS and will not be available, complete this form below in order for us to reschedule a delivery.
Can I choose a specific time or day for my delivery?
If you select Standard delivery at checkout, it’s not possible to select a specific day for your delivery. Your order will arrive by the estimated delivery date provided in your payment confirmation email and we will send you an SMS on the date of delivery so you know when to expect our Courier. At this point, if you won’t be available to receive your order on that day, you can contact us below.
I have a delivery question not listed here, can you help?
Please complete our Help form below and one of our friendly online shopping assistants will be in touch to help you with your enquiry.
What is your returns policy?
You’ll find all the details of our Returns Policy here.
How do I log a return?
First check here to see that your order is covered by our Returns Policy and if so, you can then log a return through the returns page here. Please note that if you’re trying to return a gift, only the customer who purchased the item is able to log a return.
What is the status of my return?
You can track your return by filling out the form below. We’ll also keep you updated on the progress of your return via email. If you want to check that we have the right contact information, you can update your Personal Details in the Customer Information section in your account.
How long do returns take?
Depending on the product and case returns can take up to two weeks to process. Items suspected of customer damage may take up to 4 weeks as a full inspection will have to be performed on the product.
Can I exchange my product?
First check here to see that your order is covered by our Returns Policy. Exchanges can only take place once the return has been received and approved.
Can I return a product without accessories?
Unfortunately not – the complete product has to be returned.
I have a delivery question not listed here, can you help?
Please complete our Help form below and one of our friendly online shopping assistants will be in touch to help you with your enquiry.
What is your returns policy?
You’ll find all the details of our Returns Policy here.
How do I log a return?
First check here to see that your order is covered by our Returns Policy and if so, you can then log a return through the returns page here. Please note that if you’re trying to return a gift, only the customer who purchased the item is able to log a return.
What is the status of my return?
You can track your return by filling out the form below. We’ll also keep you updated on the progress of your return via email. If you want to check that we have the right contact information, you can update your Personal Details in the Customer Information section in your account.
How long do returns take?
Depending on the product and case returns can take up to two weeks to process. Items suspected of customer damage may take up to 4 weeks as a full inspection will have to be performed on the product.
Can I exchange my product?
First check here to see that your order is covered by our Returns Policy. Exchanges can only take place once the return has been received and approved.
Can I return a product without accessories?
Unfortunately not – the complete product has to be returned.
I have a delivery question not listed here, can you help?
Please complete our Help form below and one of our friendly online shopping assistants will be in touch to help you with your enquiry.
What is your returns policy?
You’ll find all the details of our Returns Policy here.
How do I log a return?
First check here to see that your order is covered by our Returns Policy and if so, you can then log a return through the returns page here. Please note that if you’re trying to return a gift, only the customer who purchased the item is able to log a return.
What is the status of my return?
You can track your return by filling out the form below. We’ll also keep you updated on the progress of your return via email. If you want to check that we have the right contact information, you can update your Personal Details in the Customer Information section in your account.
How long do returns take?
Depending on the product and case returns can take up to two weeks to process. Items suspected of customer damage may take up to 4 weeks as a full inspection will have to be performed on the product.
Can I exchange my product?
First check here to see that your order is covered by our Returns Policy. Exchanges can only take place once the return has been received and approved.
Can I return a product without accessories?
Unfortunately not – the complete product has to be returned.
I have a delivery question not listed here, can you help?
Please complete our Help form below and one of our friendly online shopping assistants will be in touch to help you with your enquiry.
What is your returns policy?
You’ll find all the details of our Returns Policy here.
How do I log a return?
First check here to see that your order is covered by our Returns Policy and if so, you can then log a return through the returns page here. Please note that if you’re trying to return a gift, only the customer who purchased the item is able to log a return.
What is the status of my return?
You can track your return by filling out the form below. We’ll also keep you updated on the progress of your return via email. If you want to check that we have the right contact information, you can update your Personal Details in the Customer Information section in your account.
How long do returns take?
Depending on the product and case returns can take up to two weeks to process. Items suspected of customer damage may take up to 4 weeks as a full inspection will have to be performed on the product.
Can I exchange my product?
First check here to see that your order is covered by our Returns Policy. Exchanges can only take place once the return has been received and approved.
Can I return a product without accessories?
Unfortunately not – the complete product has to be returned.
I have a delivery question not listed here, can you help?
Please complete our Help form below and one of our friendly online shopping assistants will be in touch to help you with your enquiry.
